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Returns and Refunds
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email info@thevapeshore.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Vapeshore
3783 Lakeshore Blvd West.
Toronto, Ontario
M8W-1R1
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been used or altered will not be accepted for return or exchange.
Payment Policy
Currency
Canadian Dollar
Accepted Methods of Payment
Interac E-Transfer
Credit Card payment via phone (416) 251-8273
Mailing Address For Check/Money Order
Vapeshore
3783 Lakeshore Blvd West.
Toronto, Ontario
M8W-1R1
Shipping Policy
Turnaround
All orders are shipped within 24 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carriers to deliver our orders:
Canada Post
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
Priority Shipping - $15 Flat rate
Express Shipping - $20 Flat rate
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
